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Technical Support

Sablime

Sablime® is a product of Alcatel-Lucent Inc. Our technical experts are available to answer your questions Monday through Friday from 9:00 am to 5:00 pm Eastern time; please contact Sablime® technical support at sablime@alcatel-lucent.com. Please include your company name, host machine name or host ID, Sablime® version, and a description of the problem.

NOTE: For complete details on our technical support policy, please consult the Software Technical Support Policy.

Please, be aware of the known problems for each release before calling.

Many common problems can be diagnosed using the "hotline.ck", "dbdelta", "dbcross" and "dbxcross" script, and from Web Sablime®, "wsabcheck" (from the Administration menu on the Classic Interface). If you are a Sablime® administrator, please run those scripts and check the output before contacting the help desk.